QHSE
QUALITY POLICY
The Quality Policy of EM Green Contracting and General Maintenance reflects the Top Management’s commitment to ensure quality in service delivery and organizational processes in any Information Technology Solution in the UAE.
All our employees are expected to commit, support and contribute their required efforts, acquired knowledge, skills and appropriate work attitudes in fulfilling the standards of the Quality Management System.
It is our company’s policy to:
• Maintain and keep records of a Quality Management System in accordance with international standards, regulations and directives;
• Establish, improve and realize the Quality Policy and measurable objectives and plans;
• Define responsibilities, authorities and communication process within the organization and all of its business undertakings;
• Allocate and manage resources appropriately including human resources, infrastructure and safe working environment;
• Execute activities which comply to client requirements, applicable statutory and regulatory requirements and related international standards;
• Ascertain that all staff are trained, competent and aware of their roles in providing good client service;
• Ensure that acquired products or materials from suppliers are effective, safe and reliable to use; and out-sourced services are of consistent and sufficient quality;
• Measure, analyze and improve the Management System through Management Review Meetings, Internal Audit, Customer Satisfaction Assessment, Control of Non-conformance, Performance Evaluation and Data Analyses.
The Top Management is committed to ensure the implementation and continual improvement of the Quality Management System as compliant to ISO 9001:2008 standards.
QUALITY OBJECTIVES
EM Green contracting and General Maintenancewill continuously improve the effectiveness of the established management system by measuring and revising the objectives and targets. Therefore, EM Green will:
a. Provide high quality services for our clients. The quality of services shall be continuously improved through strategic management and a commitment to professional excellence.
b. Develop strategies to improve and maintain the quality of our services across all business streams.
c. Focus on the needs and requirements of all key stakeholders.
d. Minimize staff turnover and promote professional development of the company’s direct and indirect staff.
e. Comply with applicable legal/statutory requirements of the Government of UAE.
f. Ensure the health and safety of all employees by making it an integral part of our working culture.
g. Maintain client relationships and trust through quality services and effective training.
h. Continuously improve the professional relationship and trust between our Management team and staff.
